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Frequently Asked Questions
Please let us know our FAQ before sending us a message.
What are the shipping costs for orders from the online shop?
From now on we rely on premium shipping and ship with DHL Express within 48h (working days) within all of Europe and worldwide.
The flat shipping rate for this premium service is € 7.90 within Austria and € 9.90 to Germany. Internationally € 20.00.
For all other countries (except AT and DE) the shipping fee is between € 15,00 – € 25,00
What payment methods are accepted in the online shop?
We accept
- Credit cards such as Visa, Mastercard and Amex etc.
- Paypal
- Immediate transfer
How long will the delivery take?
Shipping time: 2-5 business days within the European Union.
How safe is shopping in the online shop? Is my data protected?
We use SSL encryption to protect your data. For the payment process, we work with one of the most successful and secure payment providers in the world. Everything for your safety.
What exactly happens after the order?
Your cheese is freshly cut down from the loaf and shipped in a cardboard box with cooling pads. This is how we guarantee maximum freshness. You will receive a confirmation email with send tracking number as soon as your package is ready for shipment.